For every business, time is money. At Jansa IT, we understand the importance of solving problems quickly and effectively for business, because the smallest technical problem could potentially prevent you working.
A majority of the problems reported are fixed rapidly and effectively by our experienced Remote tech support team.
Jansa IT utilizes a remote technical support model that allows our technicians to access your PC or server from any of our office locations.
We are able to do this by using our remote support tools to connect over the internet to your PC. This creates a virtual environment where it is as if we are sitting directly in front of your PC with you.
Jansa IT Remote Support allows us to perform network administration tasks and one-to-one helpdesk support remotely from the Jansa IT Customer Service centre.
Our remote support model allows us to quickly respond to any issue that you are having. In most cases we can remotely resolve your problem in one hour or less.
Advantages and Benefits:
Reduced cost of providing support services
Improved responsiveness when an issue needs immediate action
Improved helpdesk effectiveness as Jansa IT Customer Service can remotely see the user’s desktop screen and demonstrate answers to questions on-line.
Jansa IT Remote Monitoring is a proactive, network monitoring service designed to identify any system errors prior to them interrupting a clients business operations.
Remote Monitoring checks for network and server faults, failures, and activity that exceeds established thresholds
If a significant network event occurs, Jansa IT customer service are notified via the Jansa IT Network Monitoring dashboard. The client is then contacted and an appropriate action taken.