IT Systems support and Maintenance

Network Support

Businesses have been relying on Jansa IT to support their IT networks for over 10 years.
During this time Jansa IT has developed an efficient and methodical approach to proactively maintain our clients IT systems. Delivering both a flexible and predictable service. Jansa IT continue to establish lasting relationships across a variety of market sectors and sizes of organisations.

Janasa IT offers IT Support and Maintenance in one of four ways:

• Casual Support
• Support Plans
• Managed Services
• IT Outsource

Advantages

Some of the reasons clients have chosen Jansa IT to assist with IT Support and Maintenance include:

• To help create a planned and predictable approach to supporting the IT network.
• To lower the total cost of ownership through proactive maintenance and strategic alignment of IT with the business plan.
• To increase the reliability, quality and types of IT services offered to support the business.
• To improve internal customer service and satisfaction with regards to IT service requests.
• To improve accountability of IT to the business via regular reports on IT product and service spend.
• To instil standard, auditable methods and systems which provide the business with quantitative metrics for measuring the performance of IT services.
• To reduce the risk to the business of IT staff turn-over.
• To expand service hours to end-users.

IT Helpdesk Services

Jansa IT has over 10 years experience providing first and second level telephone and email based helpdesk support for clients. Jansa IT helpdesk experience includes IT technical support, business application and end-user support.

Remote Monitoring

Jansa IT Remote Monitoring is a proactive, network monitoring service designed to identify any system errors prior to them interrupting a clients business operations.

Remote Monitoring checks for network and server faults, failures, and activity that exceeds established thresholds. As an example:

• CPU utilisation on key servers
• Memory utlisation on key servers
• Hard disk capacity on key servers
• Average number of user connections
• Server error messages
• Running processes and Services
• Trends across key items such as CPU, RAM and Disk usage

If a significant network event occurs, Jansa IT customer service are notified via the Jansa IT Network Monitoring dashboard. The client is then contacted and an appropriate action taken.

Remote Support

Jansa IT Remote Support allows us to perform network administration tasks and one-to-one helpdesk support remotely from the Jansa IT Customer Service centre. The result:

• Reduced cost of providing support services
• Improved responsiveness when an issue needs immediate action
• Improved helpdesk effectiveness as Jansa IT Customer Service can remotely see the users desktop screen and demonstrate answers to questions on-line.