For every business, time is money. Here at Jansa IT, we understand that it is crucial to solve your IT problems efficiently so that you can get back to your running your business.
The majority of the problems that are reported to us are solved straight away by our expert remote tech support team.
Jansa IT uses a remote technical support model that allows our technicians to access your PC or server from any of our office locations. We are able to do this by utilising our remote support tools to connect over the internet to your PC. This produces a virtual environment where it is like we are sitting in front of your PC alongside you.
Jansa IT remote support gives us the platform to perform network administration tasks and one-to-one helpdesk support remotely from the Jansa IT customer service centre. The remote support model gives us access to quickly respond to any of the issues that you may be facing. In most cases, we are able to solve a problem that you may have in an hour or less.
Advantages of utilising Remote IT Support:
✓ Reduced cost of providing support services
✓ Improved responsiveness when an issue needs immediate action
✓ Improved helpdesk effectiveness as Jansa IT Customer Service can remotely see the user’s desktop screen and demonstrate answers to questions on-line
✓ Jansa IT Remote Monitoring is a proactive, network monitoring service designed to identify any system errors prior to them interrupting a client’s business operations
✓ Remote Monitoring checks for network and server faults, failures, and activity that exceeds established thresholds
✓ If a significant network event occurs, Jansa IT customer service are notified via the Jansa IT Network Monitoring dashboard. The client is then contacted and an appropriate action taken.
