This Guide is for the Queue Manager to Log Users in/out of the Queue.  To Log yourself In/Out of the queue, follow this guide: https://www.jansait.com/wiki/log-in-out-of-queue/

Once you have been Assigned Queue Manager Permissions you can Log Extensions in/out of the queue as required by following these steps:

1. Open the 3CX Windows App on your PC
2. Open the Manager Panel (Using the Panel Icon between the Close and Minimise Icons)
3. Ensure the Queue is selected in top left of the Manager Panel
4. You can now toggle the IN/OUT options to add and remove extensions from the Queue.

Remember:

• IN means the extension will be part of the queue and ring when incoming calls hit the Queue.
• OUT means the extension will not receive calls from the Queue.

If you need any assistance our expert support team are here to help, email support@jansait.com or call 0208 819 8089